Author
Ethan Clouser
Contributor
244 articles
How Is AI Helping in the Healthcare Industry to Improve Patient Care?
How Is AI Helping in the Healthcare Industry improves diagnosis, treatment accuracy, patient monitoring, and hospital efficiency.
15 Best AI Tools for Insurance Customer Service Automation
Best AI Tools for Insurance Customer Service compared for automation, claims support, chatbots, and faster policyholder response times.
13 Best AI Voice Agents for Effective Insurance Lead Management
Discover the 13 Best AI Voice Agents for Insurance to improve lead response times, automate follow-ups, and manage client inquiries.
How to Use AI to Improve Customer Service KPIs at Scale
How to Use AI to Improve Customer Service KPIs with automation, analytics, and smarter support workflows for scalable growth.
15 Best AI Customer Service for Hotels to Improve Guest Experience
Best AI Customer Service for Hotels solutions that help automate guest support, bookings, and personalized hotel experiences.
How to Use AI for Customer Service Call Center Automation
How to Use AI for Customer Service Call Center automation to reduce wait times, improve support, and streamline workflows.
How to Improve Call Center Customer Service and Boost Resolution
roven strategies can boost service quality, increase first call resolution, and transform frustrated callers into loyal customers.
15 Best AI Tools for Customer Support in Healthcare Automation
Best AI Tools for Customer Support in Healthcare help clinics automate patient communication, scheduling, and support workflows efficiently.
Bland iMessage: A Branded Contact in Every Customer’s Phone
Send messages that get read
15 Best AI Customer Support Tools for IT Teams and Workflows
Best AI Customer Support Tools for IT Teams compared for automation, ticket handling, workflows, and faster support responses.
How to Implement AI Customer Support Automation in Telecom
Learn how to implement AI Customer Support Automation in Telecom to reduce response times, automate queries, and improve service efficiency.
How To Automate Patient Support Services Without Disrupting Care
Learn how Patient Support Services Automation improves efficiency while maintaining care quality, with strategies to avoid workflow disruptions.
How To Implement IT Helpdesk Automation for Scalable Support
Learn how IT Helpdesk Automation improves response times, reduces manual tasks, and supports scalable customer service operations efficiently.
11 Benefits of AI in Customer Support for Faster, Scalable Service
Benefits of AI in Customer Support: improve response time, reduce costs, scale operations, and deliver consistent service with automation.
9 Best AI Appointment Scheduling Healthcare Tools for Smarter Workflows
Reduce no-shows and free staff time with AI healthcare scheduling. Automate bookings, reminders, and rescheduling while improving patient experience.
Total cost of ownership: AI voice agents vs call center staff
Compare the true total cost of ownership for AI voice agents vs call center staff. Real pricing, hidden costs, Bland customer data, and an ROI framework.
Top 10 AI Customer Support Implementation Best Practices
Top 10 AI Customer Support Implementation Best Practices explained, with steps to improve response times, accuracy, and customer experience.
11 AI Agent Challenges in Customer Support & How to Handle Them at Scale
AI Agent Challenge in Customer Support: 11 key issues teams face and practical ways to handle them at scale without hurting CX.
How to Reduce Costs With AI Customer Support Automation in Banking
Learn how AI Customer Support Automation in Banking cuts costs, reduces call volume, and improves support efficiency.
How to Apply AI in Insurance Customer Communications Effectively
Learn how to use AI in Customer Communications in the Insurance Industry to improve response times, personalization, and customer support.
How Is AI Improving Restaurant Customer Service and Experience?
How Is AI Improving Restaurant Customer Service? Learn how AI speeds service, personalizes orders, and improves customer experience.
How to Use AI in Customer Communications for Telecommunications
Learn how to apply AI in Customer Communications for Telecommunications to improve response times, personalization, and service efficiency.
How Can AI Help Customer Service at Scale Without More Hires?
How Can AI Help Customer Service at scale? Learn how automation, chatbots, and AI tools handle high volumes without increasing staff.
How Does AI Improve Customer Service Quality and Efficiency?
How Does AI Improve Customer Service by boosting response speed, accuracy, and support availability while reducing costs and workload
AI voice agents for medical intake: HIPAA, EHR integration, and the patient experience
Medical intake is the highest-friction front door in healthcare. AI voice agents for medical intake collapse the workflow into one phone call.
How to Use AI in Customer Service Without Increasing Support Issues
How to Use AI in Customer Service effectively while avoiding common mistakes that increase support issues and reduce customer satisfaction.
IBM Watson vs ChatGPT Comparison for Call Center Use
Compare IBM Watson vs ChatGPT for call center use, including features, pricing, and performance to choose the right AI solution.
14 Best LivePerson Alternatives to Fix Slow, Rigid Chatbots
For businesses ready to upgrade their customer engagement strategy, Bland offers advanced conversational AI that transforms how companies interact with their customers.
Introducing Fluent: Next-Generation Multilingual Transcription for Voice Agents
5.9% WER outperforms leading real-time voice AI transcription provider
Top 17 Intercom Alternatives to Simplify Your Support Workflow
Explore 17 Intercom Alternatives to simplify your support workflow, improve response times, and manage customer conversations more efficiently.
A Complete Zendesk Chat vs Intercom Review for CX Teams
Zendesk Chat vs Intercom: Compare features, pricing, and CX tools to help teams choose the right live chat and support platform.
16 Best Yellow.ai Competitors for Better Chatbots and Automation
Compare 16 Yellow.ai competitors for smarter chatbots and automation tools. Find better features, pricing, and integrations.
Top 20 Kore.ai Alternatives in CX/Customer Service for 2026
Choosing the right platform can make or break your customer experience strategy, which is why exploring top competitors is essential for achieving better ROI and greater efficiency.
Top 14 IBM Watson Competitors That Actually Deliver Better ROI
Compare 14 IBM Watson competitors that deliver better ROI. See pricing, features, and top alternatives for smarter AI decisions.
A Practical Dialogflow vs Chatbotpack Comparison Guide
Compare Dialogflow vs Chatbotpack with this practical guide, covering features, pricing, ease of use, and best use cases.
How Conversational AI in Telecom Is Driving Industry Innovation
Explore how conversational AI in telecom improves customer service, automates support, and drives innovation across telecom operations.
How Conversational AI Is Replacing Call Centers in Banking
Explore how conversational AI in financial services is replacing call centers, improving customer support, efficiency, and response times.
23 Best-Rated Voice Assistants for Conversational AI for Better UX
Explore the 23 best-rated voice assistants for conversational AI to improve user experience, engagement, and interaction quality.
11 Benefits of Conversational AI That Boost Engagement and ROI
Never miss a customer again. Automate conversations, qualify leads 24/7, and reduce support workload with conversational AI from Bland.
Top 27 Conversational AI Leaders Transforming CX in 2026
Explore 27 conversational AI leaders shaping customer experience in 2026, driving smarter automation, engagement, and support innovation.
A Beginner’s Guide to Voicebot Conversational AI for Modern CX
Learn how Voicebot Conversational AI improves customer experience, automates support, and enhances interactions for modern CX teams.
How to Use Conversational AI Lead Scoring to Win More Deals
Improve conversions with Conversational AI Lead Scoring—identify high-intent prospects, prioritize leads, and close more deals efficiently.
How to Turn Conversational AI Into a Sales Engine That Converts
Learn how conversational AI for sales drives conversions, improves engagement, and turns chats into consistent revenue for your business.
Introducing Norm: The first AI assistant that builds voice agents from a prompt
The first voice AI agent builder
Conversational AI vs Generative AI Guide for Better CX
When the goal is building natural customer experiences while maintaining control over results, structured dialogue systems provide the framework to make every interaction count. Companies seeking…
Why Conversational AI Is the Secret to Faster Ecommerce Growth
Discover how conversational AI in ecommerce speeds up customer interactions, boosts conversions, and improves shopping experiences.
How to Calculate and Maximize Customer Service ROI With AI
Learn how to calculate and improve Customer Service ROI using AI, with practical methods to reduce costs and increase efficiency.
How Conversational AI Pricing Models Work Behind the Scenes
Learn how Conversational AI Pricing works behind the scenes, including key cost factors, models, and what influences pricing decisions.
How to Build a Conversational AI Architecture That Scales
Learn how to design a scalable Conversational AI Architecture with best practices, key components, and strategies for effective deployment.
How to Deploy Conversational AI Across Multiple Channels
Learn how to deploy conversational AI across multiple channels, including websites, apps, and messaging platforms, for better user engagement.
How to Build a Conversational AI That Solves Real Problems
Learn how to build a Conversational AI that solves real problems with practical steps, tools, and strategies for effective deployment.
6 Major Types of AI Chatbots and How They Work With Examples
Explore the Types of AI Chatbots, how they work, and 6 key examples to understand their roles in modern applications and automation.
Trends Shaping the Conversational AI Future and How to Act
Explore key trends shaping the Conversational AI Future and what businesses should do now to stay competitive and relevant.
Top 20 Zoho Voice Alternatives for VoIP and Call Management
Compare Zoho Voice Alternatives for VoIP and call management. Review 20 tools with features, pricing, and integrations.
In-Depth Five9 vs RingCentral Review for Enterprise Call Teams
Compare Five9 vs RingCentral for enterprise call teams. Review features, pricing, integrations, and performance to choose right platform.
20 Powerful Five9 Alternatives for High-Volume Call Operations
Explore 20 Five9 Alternatives for high-volume call operations. Compare features, pricing, and scalability to choose the right platform.
25 Best Convoso Alternatives for Smarter Outbound and Inbound Calls
Explore the 25 best Convoso Alternatives for smarter outbound and inbound calls. Compare features, pricing, and performance.
Side-By-Side Aircall vs RingCentral Feature Comparison (2026)
Aircall vs RingCentral: Compare features, pricing, integrations, and call quality in this 2026 side-by-side breakdown.
25 Scalable Aircall Alternatives for Fast-Growing Companies
Explore 25 scalable solutions in this Aircall Alternative guide built for fast-growing companies seeking flexibility and growth.
Complete Aircall vs Dialpad Breakdown for 2026 Buyers
Compare Aircall vs Dialpad in this 2026 buyer’s guide. Features, pricing, pros, and key differences are explained clearly.
Ultimate Dialpad vs RingCentral Guide for Reliable Business Calls
Compare Dialpad vs RingCentral for reliable business calls, features, pricing, and support in this concise guide.
20 Best Dialpad Alternatives for Faster Setup and Reliable VoIP
Discover the 20 best Dialpad Alternative options for faster setup, reliable VoIP, and smooth business communication.
Complete Aircall vs Talkdesk Comparison Guide for Businesses
Compare features, pricing, and integrations in this Aircall vs Talkdesk guide to help businesses choose the right call center solution.
21 Best Talkdesk Alternatives for Smarter Call Centers
Explore 21 best Talkdesk Alternatives for smarter call centers. Compare features, pricing, and integrations to find the right fit.
20 Best Nextiva Alternatives to Reduce Missed Leads
Explore the 20 best Nextiva Alternatives to reduce missed leads, improve call handling, and streamline business communication.
Complete Dialpad vs Nextiva Comparison and Buyer Guide
Dialpad vs Nextiva: Compare features, pricing, integrations, and support to choose the right business phone system for your team.
Side-By-Side Nextiva vs RingCentral Comparison Guide
Nextiva vs RingCentral comparison guide covering pricing, features, call quality, integrations, and support to help you choose.
Head-To-Head Aircall vs Cloudtalk Comparison Guide
Aircall vs Cloudtalk comparison guide covering pricing, features, integrations, call quality, and support to help you choose a system.
23 Best Cloudtalk Alternatives for Scalable Cloud Calling
Compare the best CloudTalk alternatives and competitors in 2026. Find top-rated contact center tools to empower your business and sales teams.
20 Best GoToConnect Alternatives for Growing Businesses
Compare the top GoToConnect alternatives for 2026. Review RingEX, Nextiva, and Dialpad to find the best business communication solutions today.
Honest Head-to-Head GoToConnect vs RingCentral CX Breakdown
Compare pricing and enterprise integrations in this GoToConnect vs RingCentral breakdown. Evaluate ease of use, video, and admin tools for business.
20 Best After-Hours Call Service Solutions to Protect Revenue 24/7
Reliable 24/7 AI answering, inbound calls, lead management, and support with the best after-hours call service for your business.
33 Best Inbound Call Center Software Solutions for High-Volume Teams
Boost customer experience with the best inbound call center software. Use AI-native tools and omnichannel support to empower agents and teams.
How to Reduce Average Handle Time Without Cutting Quality
Struggling with long calls? Learn how to reduce average handle time by improving training and tools to keep customers satisfied and queues moving quickly.
How to Set Up an Inbound Call Center for High Call Volume
Maximize customer resolution. Learn how to set up an inbound call center with this guide on IVR, CRM software, and performance management.
Voice AI for Contact Centers: Build vs. Buy
What really matters
How to Automate Inbound Calls Without IVR Frustration
Learn how to automate inbound calls to save time and scale your support. Improve response rates and customer satisfaction with these simple steps.
How to Integrate VoIP Into CRM for Better Call Tracking
Boost your team's performance by learning how to integrate VoIP into CRM. Sync call data, record notes, and enhance customer service in real-time.
How to Reduce After-Call Work in a Call Center and Improve AHT
Boost efficiency and lower handle times. Learn how to reduce after-call work in a call center using automation, better training, and smarter tools.
35 Best Inbound Call Tracking Software for Accurate Lead Data
Stop guessing which ads work. Use the best inbound call tracking software to link every ring to a campaign. Boost your ROI and scale with confidence.
How to Handle Escalated Calls in High-Pressure Situations
Struggling with tough customers? Learn how to handle escalated calls using empathy and problem-solving to protect your brand's reputation.
How to Handle Irate Callers Like a Pro (Even Under Pressure)
Dealing with a difficult customer? Learn how to handle irate callers with proven strategies to de-escalate situations and resolve issues.
How to Improve Call Center Agent Performance in High-Volume Teams
Learn how to improve call center agent performance with these proven strategies. Boost productivity, morale, and customer satisfaction today!
How to De-escalate a Customer Service Call before It Blows Up
Learn how to de-escalate a customer service call with proven techniques. Turn heated moments into positive solutions and keep your cool.
January Product Updates
January Product Updates
Bland Partners with Corgi to Scale Compliant Insurance Calls
Bland partners with Corgi to power compliant, AI-driven insurance calls at scale, enabling high-quality customer conversations in a highly regulated industry.
16 Actionable Tips for Handling Difficult Calls like a Pro
Struggling with tough customers? Our guide on handling difficult calls helps you stay confident and professional, even in high-stress moments.
8 Proven Contact Center Voice Quality Testing Methods for Better CX
Optimize your operations with proven contact center voice-quality testing methods. Evaluate your tech stack and guarantee high-fidelity calls.
What Is Call Center Voice Analytics? Benefits, Use Cases, and Tips
Optimize your CX strategy with call center voice analytics. Gain deep insights into customer sentiment and streamline your operations effortlessly.
Does Bland's Voice AI meet enterprise compliance requirements like BAAs and HIPAA?
Bland's HIPAA compliant voice AI uses self-hosted infrastructure for true patient data security. Learn why architecture matters more than compliance promises.
What is Acceptable Latency for VoIP? Plus How to Stay Below It
Ensure seamless communication by understanding the acceptable latency for VoIP. We break down the industry standards for peak network performance.
What Is Edge Case Testing and Why AI Call Centers Fail Without It
Improve software reliability with robust edge case testing. Learn how to find and fix boundary conditions before they reach your end users.
What Is Multi-Turn Conversation? A Guide for AI and Voice Systems
Stop losing context. Use multi-turn conversation capabilities to create seamless digital assistants that remember details and solve complex tasks.
20 First Call Resolution Benefits and Best Practices for Better CX
Improve your ROI and agent productivity today. Learn how the many first call resolution benefits can transform your entire service operation.
26 Best Inbound Call Analytics Tools To Improve Lead Quality
Inbound call analytics: The data-driven way to improve customer service and marketing attribution. Start optimizing your phone sales today!
The Medicare Company Who Made an Extra $40M/yr With Voice AI
Hear the story of how a medicare brokerage added an additional 40 million dollars a year in revenue through using Voice AI
How To Improve First Call Resolution and Lower Support Costs
Empower agents with training and analytics to learn how to improve first call resolution. Boost FCR with smart routing and customer feedback.
How To Track and Improve Average Handle Time Call Center Metrics
Improve efficiency with proven benchmarks and formulas for calls. Average handle time call center metrics balance AHT, staffing, quality, and CSAT.
How To Optimize Inbound Calls vs Outbound Calls for Better Results
Improve your ROI by analyzing an inbound call vs outbound call. Explore expert strategies to optimize every phone interaction today.
20+ Best Inbound Call Center Sales Tips to Boost Conversions
Improve your team's performance with proven inbound call center sales tips. Explore effective techniques for active listening and upselling.
What Is Inbound Call Routing and How Modern AI Makes It Smarter
Optimize your inbound call routing with an automated system. Improve customer efficiency by linking IVR rules to specific agent skills.
New Event-Based Automations: Trigger AI Calls When a Salesforce Lead Record Changes
Announcing new event-based automations
What Is Intelligent Call Routing? Features, Benefits, and ROI Tips
Maximize first contact resolution with intelligent call routing. Our AI system uses predictive data to match customers to the right agent instantly.
How To Optimize CX Using Real-Time Monitoring in a Call Center
Explore how real-time monitoring in call center teams boosts customer experience through faster responses and smarter decisions.
15 Call Center Monitoring Best Practices for Better Performance
Implementing call center monitoring best practices with analytics to improve CSAT. Use call insights for feedback and a closed-loop coaching system.
12 Call Center Security Best Practices To Protect Customer Data
Protect sensitive data using call center security best practices. Implement strong authentication and encryption to prevent breaches and scale trust.
12 Smart Call Center Cost Reduction Tips for Immediate Savings
Maximize efficiency with AI automation. Implement proven call center cost reduction strategies to optimize workflows and improve first-resolution rates.
12 Inbound Call Handling Ideas To Fix Routing and CX Issues
Scale efficient support with empathy. Master inbound call handling to boost customer satisfaction through active listening and smart processes.
How To Predict and Manage Call Spikes in Real Time
Handle sudden call volume efficiently with expert strategies for call spike, staffing, detection, and managing customer impact in real time.
15 Call Center Authentication Best Practices for Data Protection
Boost security and prevent fraud with call center authentication best practices, using MFA, biometrics, digital ID wallets, and adaptive verification.
How Can You Verify the Authenticity of a Caller in Real Time?
Protect sensitive data from scams—verify details, hang up, and call back. How can you verify the authenticity of a caller using apps and official channels?
What Is Call Center Optimization? Tools, Tips, and Examples
Call center optimization boosts agent performance, workforce management, and customer satisfaction through data analytics, AI, and efficient workflows.
How Do You Manage Inbound Calls? Tips To Cut Costs and Boost CSAT
Improve customer service experience with active listening. Learn how to manage inbound calls effectively using intelligent routing and agent skills.
What Is a Warm Transfer in a Call Center? (And Why It Improves CSAT)
Improve efficiency and customer experience with smooth handovers. Learn what a warm transfer is in a call center and how it improves service.
20 Best Cloud Telephony Service Platforms for Smarter Call Handling
Upgrade to the best cloud telephony service to streamline your global communication. Reliable, scalable, and built for modern business growth.
50+ Best AI Customer Service Tools To Reduce Repeated Tickets
Improve response times and efficiency with AI customer service. Discover how to automate support while maintaining a human touch.
32 Best Call Center Software Solutions To Improve CX & Efficiency
Scale your support with the best call center software solutions. Compare top tools for AI routing, CRM sync, and analytics. Boost your ROI today!
32 Best Voice AI Alternative Tools for Smarter Conversations
Looking for a Voice AI alternative that sounds more human? Explore our advanced speech tools designed for natural, high-quality audio in seconds.
12 Best Practices To Deliver the Best IVR Experience and CX
Boost efficiency and brand loyalty by providing the best IVR experience. Discover how our innovative routing solutions transform your phone system.
25 Best IVR Systems for Businesses Handling High Call Volume
Boost productivity with the best IVR system. Automate your call routing, shorten wait times, and improve the customer experience. Learn more!
30+ Best Customer Service Automation Software for Small Business
Streamline your workflow with the best customer service automation software. Improve response times and empower your team with AI-driven support.
How To Grow a Brand That Customers Love & Competitors Envy
Ready to scale? Discover the essential steps on how to grow a brand that lasts. From identity to strategy, learn how to build your business today.
35 Best Customer Support Tools To Build a Scalable Support Stack
Improve your CSAT scores with the best customer support tools. Explore scalable software that automates ticket processing and delights your customers.
How to Improve NPS Score by Fixing Customer Experience Gaps
Learn how to improve NPS score with five actionable strategies. Discover how to turn detractors into promoters and boost long-term customer loyalty.
How To Develop a Brand Strategy That Builds Customer Loyalty
How to develop a brand strategy that resonates. Follow our step-by-step guide to define your mission, find your voice, and connect with customers.
How To Handle Inbound Calls To Improve First Call Resolution
Boost your team's efficiency today. Discover proven tips on how to handle inbound calls quickly while ensuring every customer feels heard.
How Can Sentiment Analysis Be Used To Improve Customer Experience
Boost satisfaction and retention. Learn how sentiment analysis can be used to improve customer experience through real-time data and emotional AI.
16 Proven Brand Building Strategies for Long-Term Growth
Elevate your business with expert brand-building strategies. Learn how to define your identity and create a lasting impact in a crowded digital space.
How To Improve Customer Service and Reduce Customer Churn
How to improve customer service and boost loyalty. Learn proven strategies to enhance support, train your team, and keep your clients happy.
What Is Customer Request Triage? Process, Examples, and Tips
Don’t let inquiries get lost in the noise. Build a customer request triage system that ensures every high-priority issue is addressed promptly.
What Are GDPR Compliance Requirements? A Business Guide
Stay ahead of evolving GDPR compliance requirements. We provide expert insights on data processing, user rights, and regulatory standards.
26 Essential IVR Best Practices for Seamless Customer Journeys
Improve your customer experience with these IVR best practices. Learn how to streamline menus and reduce wait times for a smoother caller journey.
How To Use Automated Lead Qualification & Top AI Tools To Try
Scale your pipeline with ease. Our automated lead qualification system identifies high-value prospects instantly so your team can close more deals.
23 Interactive Voice Response Example Scripts To Improve CX
Improve your customer experience with a professional interactive voice response example. See how to design menus that callers actually like.
2025 Bland Product Recap
Bland's top product updates in 2025
What Is Escalation Management? (When To Act & What To Avoid)
Need effective escalation management? Our proven framework minimizes risk, handles critical incidents smoothly, and drives customer satisfaction.
What Is Telephone Triage? How It Works and Why It’s Important
Ever wondered what telephone triage is? Discover how this service helps you quickly access the right level of medical care through a phone consultation.
Top 24 Call Center Automation Trends To Boost CX Efficiency
Stay ahead of the curve! We break down key call center automation trends that leverage AI for better customer service and agent productivity. See the data.
What Is Customer Sentiment Analysis AI? (+ Examples and Top Tools)
Harness the power of AI to analyze every review, email, and comment. Deploy Customer Sentiment Analysis AI for scalable, in-depth insight into customer feelings.
What Is Call Center Robotic Process Automation? Types & Use Cases
Implement robotic process automation in your call center to automate repetitive tasks and free up agents for complex support.
What Is AI-Powered IVR & The 8 Best Tools To Use In 2026
Future-proof your call center. Implement our AI-powered IVR for human-like conversations, personalized self-service, and lower operational costs.
Top 20 SaaS Customer Support Best Practices for Higher Retention
Learn the essential SaaS customer support best practices for scale-ups: master self-service, proactive help, and personalized strategies for your growing team.
Top 18 Contact Center Automation Use Cases for Faster Customer Support
Boost retention! Implement SaaS customer support best practices for happier users, faster resolutions, and a superior service experience.
What Is Advanced Call Routing? Definition, Benefits, and Examples
Unlock superior customer service. Our advanced call routing uses intelligent algorithms to connect your customers with the best available resource instantly.
What Is an Intelligent Routing Call Center and How Does It Boost CX?
Leverage AI for the best CX. Our intelligent routing solution guides every customer to the perfect resource in your call center.
16 Reliable NPS Survey Best Practices To Elevate Your Customer Strategy
Learn the NPS survey best practices to design powerful surveys, boost response rates, and accurately measure customer loyalty. Start improving today!
How To Scale Customer Support Without Sacrificing Quality
Stop stressing over growth! Learn how to scale customer support efficiently using automation, smart hiring, and the right tech stack.
What Is a Good NPS Score & How Can You Boost Yours the Right Way?
Learn how to define what a good NPS score is and why a high score is key to customer loyalty. Let’s break down the Net Promoter Score formula and industry averages.
What Is Call Center Automation? Benefits, Types, and Best Practices
Learn exactly what call center automation is, the innovative technology streamlining support and boosting customer satisfaction.
What Is a Good CSAT Score? (+ Expert Tips To Raise Your Ratings)
Find out what a good CSAT score is and what it means for your business. Get actionable steps to improve your customer satisfaction rating today.
What Is an Automated Call System? Setup, Benefits, and Best Practices
Stop unwanted interruptions! Learn how to block or report annoying automated call messages and stay protected from scams. Get control back.
Live Call Answering Service: Everything You Need to Know in 2025
Learn what a live call answering service is, how it works, what it costs, and how to choose the best option. Covers human, hybrid, and AI powered answering for businesses of all sizes.
21 Help Desk Best Practices For Streamlined Support And Faster Resolution
Discover top help desk best practices to improve support, customer experience, ticketing, and knowledge management efficiently
How to Optimize Multilingual Conversational AI for Better Accuracy
Improve cross-language understanding. Find out how to optimize your multilingual conversational AI for better customer experience.
A Clear Guide To Customer Support Vs Customer Service In The Age Of AI
Is it customer support vs customer service? Get a detailed breakdown of these two crucial business functions and optimize both to improve customer retention.
What Is Customer Support? Definition, Benefits & Strategies
Learn what is customer support, its benefits, and how to build a high-performing team. Essential definitions and strategic advice inside.
Top 50 Customer Service Qualities To Boost Your Business Reputation
Hiring? Training? See the critical customer service qualities that your team must have for effective, empathetic client interactions.
40+ Best Conversational AI Chatbots for Customer Support and Automation
uces tickets, improves first response time, and supports omnichannel customer service? This article cuts through marketing claims to provide clear criteria for comparing AI chatbots, evaluating…
43 Best Conversational AI Companies for AI-Powered Customer Support
Boost your CX with a leading Conversational AI company. We compare top firms offering powerful tools for voice, chat, and business automation.
What is Conversational Commerce? Benefits, Examples, & Best Practices
Everything you need to know about conversational commerce. Definition, top benefits, successful examples, and best practices.
What Is Automated Customer Service? Examples, Benefits & Tips
Improve efficiency using powerful automated customer service technology. Cut costs and provide rapid, reliable support effortlessly.
38 Best Help Desk Software for Streamlined Customer Support
Discover the best help desk software for small to enterprise businesses. Improve customer satisfaction and support efficiency now.
What is Call Center Automation? Benefits, Use Cases & Trends
Transform your operations. Implement seamless call center automation for better CX, lower costs, and happier agents.
What Is a Helpdesk Platform? Features, Uses, and Best Practices
Need fast technical support? Our Helpdesk offers quick solutions and expert assistance for all your software and hardware needs, minimizing downtime.
What Is Conversational AI Design? A Complete Guide for Modern CX Teams
Improve your digital strategy with expert insights on Conversational AI design. Build more innovative chatbots and voice assistants that feel human.
45 Important Customer Service Skills and How To Develop Them
Learn the essential customer service skills needed to delight clients, solve problems quickly, and turn interactions into wins.
41 Best Enterprise Customer Service Software Solutions
Transform your support strategy. Explore scalable enterprise customer service solutions designed to boost satisfaction and efficiency for your business.
What Is a Customer Service Representative? Key Duties and Best Practices
Enhance your support strategy with a customer service representative. Automate tasks, handle high volumes, and deliver instant, 24/7 answers.
26 Powerful Help Desk Solutions for Faster Ticket Resolution
Help desk solutions help teams manage support requests with ticketing, multi-channel communication, and tools that streamline issue tracking for better service.
How This AI company is Using Bland to Power Millions of Calls for Small Businesses
We're happy to announce that we have partnered with Rosie to power their voice agents for small businesses
Kin Insurance Chooses Bland to Power Their Customer Interactions
Kin Insurance is a U.S.-based insurtech company focused on helping homeowners in higher-risk geographies get the protection they need, particularly in regions affected by natural disasters. By…
API Wrappers vs Self-Hosted AI Voice: What’s Best for Enterprises?
Bland’s voice agents sound like humans, can process complex queries, and can even handle numbers, unlike any other solution on the market.
Bland vs Vapi: Which AI Voice Platform Is Right for Enterprise?
While both Bland and Vapi bring a lot to the AI voice space, there’s a clear distinction between the products. Even just focusing on the self-hosted vs. API wrapper point alone, Bland is a more…
Bland vs. Telnyx: Who's the Better Voice AI Option for Enterprises?
For a secure, scalable, and world-class voice AI solution, reach out to the Bland team today.
Best AI Voice Agent Platforms for Enterprises in 2025
Here are three of the best AI voice agent platforms in 2025
How Bland is Fixing the Biggest Flaw in AI Voices
AI voices have transformed customer service, but most still stumble on one critical detail: numbers. From confirming customer IDs to stating prices, mispronounced digits can cause confusion, lost…
The Value of AI Omni-Channel Customer Service Communication
How to Use AI Over SMS, Phone Calls, and Chat
AI-Led Interviews Outperform Human HR Agents According to New Research
Conversational AI's efficacy in Recruiting
95% of AI Software Gets Zero ROI – Why Bland Is the Exception
How to Successfully Build with AI
The Enterprise Framework for Voice AI Security Questionnaires
Traditional SaaS security questionnaires fall short for AI. Learn how our AI-First framework with Delve ensures safer, reliable, enterprise-ready systems.
Why AI Data Security, Sovereignty, and Compliance Need to be Non-Negotiable
The steps AI companies need to take to secure user data
Model Context Protocol (MCP): Standardizing AI Interoperability
Explore how the Model Context Protocol (MCP) connects AI to external tools and data sources - and how Bland powers scalable, real-time AI voice agents.
What Do AI Deployment Engineers Actually Do? Inside the Role Powering Real-World AI Applications
The Best Role in AI, the Forward Deployed Engineer
Why WhatsApp Integration Matters for Conversational AI
Discover how Conversational AI on WhatsApp improves customer support workflows, unlocks 24/7 real-time assistance, and connects businesses to over 3 billion global users
The Great Telephony Bridge: How SIP Trunking Allows Your Legacy PBX Talk to Modern AI Voice Agents
SIP trunking digitalizes legacy PBX technology, enabling businesses to access virtual solutions–like AI voice agents–on their existing telephony architecture.
Why Bland is Unaffected by the IOS 26 Call Screening Feature
Apple’s iOS 26 adds AI call screening, but Bland AI handles it with ease. See how Bland adapts, delivers messages clearly, and keeps your customer calls running smoothly.
The Future of Voice: Bland’s New Breakthrough TTS Engine
We just unveiled a transformative text-to-speech system powered by large language models. Learn how our LLM-based architecture generates lifelike, emotionally intelligent speech with unmatched…
AI Contact Centers in Logistics
Discover how AI contact centers are transforming logistics. See how Bland automates driver coordination, delivery updates, shipment tracking, and customer support with secure, 24/7 voice, SMS, and…
Conversational AI in Financial Services
Discover how Conversational AI is transforming financial services. Learn how banks, lenders, and insurers use Bland AI’s secure voice, SMS, and chat platform to automate customer interactions,…
AI Call Center Automation in Healthcare
Explore how Bland AI’s HIPAA-compliant AI call center platform automates healthcare workflows with voice, SMS, and chat. Reduce missed appointments, ease staff burnout, and improve patient engagement.
The Real Cost of Missed Calls in Enterprise Workflows
Missed calls can cost enterprises millions in lost sales, customer churn, and operational inefficiencies. Discover how Bland's AI-driven voice, SMS, and chat solutions eliminate missed calls, boost…
How Bland AI Ensures TCPA & DNC Compliance
Learn how Bland keeps your business compliant with TCPA and DNC regulations through advanced tools, real-time monitoring, and integration with Blacklist Alliance. Protect your company from costly…
Why Responsible LLM Deployment Matters
Explore how Bland prevents LLM jailbreaking with structured prompting, real-time call controls, and minimal data exposure. Learn how our voice-based architecture minimizes risk from prompt injection…
Addressing LLM Security and Data Privacy
Discover how Bland’s inference-only LLM architecture protects sensitive data. Learn how our AI voice agents ensure complete session isolation, zero retention, and safe deployment across customer…
How Large Language Models Learn, Connect, and Respond
Discover how large language models work behind the scenes of AI voice agents. Learn how Bland AI leverages LLMs for smarter, faster customer interactions.
Introducing Bland Chat: The AI Web Chat Solution for Enterprise Support
Discover how Bland Chat enables AI Web Chat using your existing phone and SMS pathways. Learn how to deploy, customize, and scale real-time enterprise support across websites and multimodal workflows.
Bland AI Voice API: New Features for Smarter Voice & SMS Automation
Streamline batch calls, optimize SMS outreach, and personalize AI voice interactions using Bland AI’s enhanced API. Integrates with HubSpot, Slack & more.
How AI Customer Service Is Transforming Enterprise Customer Support
Transform your customer support with Bland’s conversational AI agents. Instantly resolve routine inquiries, reduce costs, and deliver 24/7 human-like service at scale. Enjoy smooth integration,…
Bland vs. Retell vs. JustCall: A Closer Look at AI Voice Platforms
Stop paying markup for Retell reskins. Build, customize, and scale AI phone agents with memory, SMS, and Slack/HubSpot integrations—directly in Bland.
Bland AI: Omnichannel AI Messaging for the Future of Customer Engagement
Centralize all customer communication with AI-powered messaging. Use Bland AI to deploy voice + SMS agents, streamline workflows, and integrate seamlessly with Slack, HubSpot, and CRMs.
AI SMS with Bland
Bland's new AI SMS feature lets your users text your AI agents—using the same numbers as calls. Learn how to set up, customize, and launch multi-channel AI conversations.
Using Bland to Build Your AI SDR
Discover how Bland AI's advanced voice automation can enhance your sales development process by building efficient AI Sales Development Representatives (SDRs).
Introducing Call Emotion Analysis: Understand Customer Sentiments Instantly
Discover Bland AI’s new feature to analyze emotional content from call recordings. Detect emotions like happiness, anger, sadness, fear, or neutrality instantly.
Our Latest Updates: Memory, Slack, and Hubspot Integrations
Bland AI voice agents now have Memory, Slack, and HubSpot integrations, plus a redesigned Send Calls page.
AI Call Centers vs. Traditional Call Centers: A Cost Comparison
Discover how AI call centers cut costs by 85% compared to traditional call centers. Learn how Bland AI’s $0.09/min pricing, self-hosted infrastructure, and scalable AI customer support can transform…
Advancing Call Intelligence at Bland
Discover how Bland AI enhances transcription accuracy, context-aware summarization, and insight reliability. Build verifiable, AI-driven call workflows across compliance, healthcare, and customer…
New Features Added to the Bland Platform
Discover Bland AI’s latest updates, including the Node Library, improved Call Logs, upgraded Test Cases, and AI-powered search for call logs.
Introducing: Warm Transfers
Bland AI’s warm transfers ensure smooth AI-to-human call handoffs by briefing live agents before merging calls. No more cold transfers, repetition, or lost context—just seamless conversations.
AI IVR: Smarter Call Routing for a Better Customer Experience
Upgrade customer interactions with AI-driven IVR. Bland AI’s voice agents achieve 95% accuracy, reducing wait times and optimizing call routing.
Why Bland Can’t Be Used for AI Outbound Cold Calling Campaigns
Discover the legal restrictions and regulations that prevent the use of Bland for AI-generated outbound calling campaigns, including cold calling practices.
Bland Babel: Achieving Low-Latency, Noise-Robust Transcription on A100 GPUs
Discover how Bland Babel’s engineers fine-tuned NVIDIA A100 GPUs for ultra-low-latency, high-accuracy voice transcription—achieving real-time results even in noisy environments.
Building a Robust Voicemail Detection System at Bland
Improve AI call center efficiency with advanced voicemail detection. Learn how Bland AI built high-accuracy models to optimize outbound calls and reduce errors.
A Step-by-Step Guide to Transitioning from Standard VoIP to AI
Upgrade from VoIP to AI-powered phone numbers for seamless, automated customer interactions. Discover the AI receptionist revolution at Bland AI.
Bland Raises a $40M Series B to Transform Enterprise Phone Communications
Bland AI, led by CEO Isaiah Granet, secured $40M in Series B funding to drive innovation in scalable, intelligent voice solutions. Learn about our journey from stealth mode to revolutionizing…
AI in the Travel Industry
Discover how AI contact centers, call center AI, and AI calling systems can revolutionize the travel industry by cutting costs, enhancing efficiency, and delivering exceptional customer experience
Why Your Customers Will Prefer Talking to an AI Phone Agent Within 2 Years
AI Customer Support is the new Norm
AI Phone Agents - Most Common Questions from Executives
Your AI Phone Questions, Answered
AI Phone Agents: The Complete Guide for 2025
An enterprise guide to AI phone calls
Bland AI vs. Sierra AI: A Comprehensive Comparison of Conversational AI
Compare Bland AI and Sierra AI in conversational AI. Bland AI stands out with advanced features, strong customization, and practical tools for businesses.
Product Updates from Bland
Some product updates from the Bland team :)
Voice AI Revolutionizing Home Services: A New Era of Customer Interaction
Voice AI Revolutionizing Home Services: A New Era of Customer Interaction
The World of AI Phone Calls
In an age where smartphones are practically appendages and virtual assistants respond to our every whim, it was only a matter of time before artificial intelligence picked up the phone. AI phone…
AI Phone Agents in Clinical Practice and Patient Centered Care
This article covers what operational workflows can be handled by AI phone agents
Infrastructure for AI Phone Agents
The artificial intelligence revolution has brought us an entirely new generation of what are called AI phone agents. These are completely autonomous AI powered entities that can have phone calls and…
AI Phone Agents for the Real Estate World
"I bet you won't be smiling when your tenants call at 3AM with flooding!"Every single real estate professional has heard some variation of this snide remark early in their careers. And to some…
AI Phone Calling: An Updated Guide on How to Set Up a Bland Phone Agent
Learn how to set up an AI phone agent for AI phone calling, automate order tracking, scheduling, and customer interactions using Bland AI's API, Twilio, and Zapier. Step-by-step guide included.
Using Voice APIs to Streamline Your Business
Transform customer experience with AI-powered IVR that understands natural speech, adapts to intent, and routes calls with 95% accuracy. Learn how to deploy smarter, faster voice agents with Bland.
Leveraging AI Phone Calls in your Enterprise
Discover how Bland AI’s voice calling platform enables human-sounding, multi-language AI phone agents. Explore use cases in healthcare, e-commerce, recruiting, and more—then start building in 5…
A Step-by-Step Guide to Transitioning to AI-Powered Call Centers
Learn how AI phone answering systems from Bland AI boost efficiency, personalize interactions, and reduce costs. Integrate in minutes and scale customer support across CRMs, industries, and time…
5 ways AI call center agents can streamline your operations
Discover how AI call center agents ensure 24/7 availability, personalized experiences, and consistent service. Learn how to integrate, scale, and automate calls with Bland AI.
Choosing the Best AI Phone API: Bland vs. Twilio
Many businesses are looking to take advantage of the benefits of AI. If you want to cut down wait times, improve customer experiences, reduce employee workload, and improve call resolution rates,…
The Rise of AI Call Centers: What You Need to Know
For the first time ever, businesses can automate the majority of their customer service. Follow-up emails can be scheduled in advance, outreach texts can be tailored and sent out to thousands of…
How to build an AI Call Center
An AI Call center enables a business to communicate with its customers using AI agents instead of humans. Unlike traditional phone and SMS-based automations that are hard-coded, clunky, and…
Best AI Phone Agent: Bland AI vs. Retell vs. Vapi vs. Air
Welcome to 2024, conversational AI has finally arrived. With it, a host of new companies, including Bland AI, Retell AI, Vapi AI, and Air AI have entered the scene, offering a range of different…
2024 Guide: AI Phone Agents for Enterprise
AI phone agents are amongst the first technologies poised to completely upend society as we know it.
How to Build An AI Appointment Scheduler with Zapier
We’re excited to announce that we just launched a Bland AI Zapier integration! Going forward, Bland customers can access all the functionality of our API through Zapier’s no-code platform.
AI Voice Bots: How to Build your own with Bland
AI Voice Bots are a powerful new technology, with the potential to fundamentally change the way companies and customers interact.
Create a Website Phone Number Using Bland AI
We just launched a Bland AI Zapier integration, making it exceptionally easy to add a phone number to your website. Now you can answer customers’ questions while offering a fully personalized…
Collecting Real World Data with Bland
Discover how Bland AI’s conversational pathways help you automate voice surveys and boost response rates. Learn how to set up, integrate, and scale AI voice agents across post-service workflows.
The Bland AI Voice Call API
At Bland, we’ve built an easy-to-integrate voice call API. Sending an AI phone call requires ten lines of code. Provide a prompt and a number to call and Bland will handle the rest. Or set up an…
How Conversational AI is Transforming Communication
Explore the rise of conversational AI—from IVRs to AI voice agents. Learn how Bland AI enables natural phone conversations, automates support, and drives revenue across healthcare, e-commerce, and…
How to Prompt your Bland AI Phone Call Agent
AI phone calling is a cutting-edge technology that’s automating routine phone calls for data collection, healthcare, and use cases like reminders and appointment scheduling. Often when building…
Applications of AI Calling in Customer Engagement and Personalized Services
Discover how AI calling is transforming customer engagement and personalized services for enterprises. Learn how human-like AI phone agents automate calls, boost customer satisfaction, cut…
The Comprehensive Guide to AI Phone Calling
Generative AI has enabled a whole new set of technologies to emerge. None are more exciting and relevant than AI phone calls.