Pricing
All-in per-minute pricing.
No token charges. No provider pass-throughs. No surprise bills.
FREE TIER
Start
FOR TEAMS
Build
FOR HIGH VOLUME
Scale
FOR ORGANIZATIONS
Enterprise
Everything included in your per-minute rate
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| Start | Build | Scale | Enterprise | |
|---|---|---|---|---|
| Usage + scale | ||||
| Talk Time Rate | $0.14/min | $0.12/min | $0.11/min | Custom |
| Transfer Time Rate | $0.05/min | $0.04/min | $0.03/min | Custom |
| Daily Cap | 100 calls | 2,000 calls | 5,000 calls | Unlimited |
| Hourly Cap | 100 calls | 1,000 calls | 1,000 calls | Unlimited |
| Concurrent calls | 10 calls | 50 calls | 100 calls | Unlimited |
| Voice Limit | 1 | 5 | 15 | Unlimited |
| Knowledge Bases | 10 | 50 | 100 | Unlimited |
| Infrastructure & reliability | ||||
| Version Lock | ||||
| 99% Uptime SLA | ||||
| Dedicated Orchestration Server | — | — | — | |
| Priority Call Queue | — | — | — | |
| On-Prem/VPC Deployment | — | — | — | |
| Custom Voice Actor | — | — | — | |
| Core features | ||||
| Integrations | ||||
| Conversational Pathways | ||||
| Automations | ||||
| SMS & Web Chat | — | — | — | |
| Advanced features | ||||
| Warm Transfers | — | — | — | |
| Guardrails (Protected Calls) | — | — | — | |
| Alarm & Monitoring | — | — | — | |
| Compliance & security | ||||
| BAA | — | — | — | |
| SSO | — | — | — | |
| JWT Signatures | — | — | — | |
| Data Residency | — | — | — | |
| Support | ||||
| Customer Engineering Support | ||||
| Slack Support | — | — | — | |
| FDE Support | Pooled | Pooled | Pooled | Dedicated |
Frequently asked questions
Yes. You get two free credits, and a free inbound number valued at $15/month. No card required.
Their advertised per-minute rate is the platform fee only. Vapi lists $0.05/min and Retell lists about $0.07/min for their voice infrastructure. You then pay separately for the LLM, speech-to-text, text-to-speech, and telephony. Adding typical provider rates (a frontier-class LLM, Deepgram or equivalent STT, ElevenLabs or OpenAI TTS, and Twilio) brings most production stacks to roughly $0.13 to $0.30 per minute on Vapi and $0.11 to $0.25 per minute on Retell, depending on which model and voice you pick. Bland's per-minute rate includes LLM, STT, TTS, and telephony in one number. No provider pass-throughs, no surprise bills.
Yes. Bland integrates with your existing Twilio account, with SIP trunks from any contact-center or telephony provider, or you can use Bland's built-in Twilio at pass-through cost. BYOT customers do not pay transfer fees. You handle carrier costs directly and Bland charges only the per-minute AI rate.
Most teams deploy a first agent within a day on the self-serve plans. Enterprise deployments with custom integrations, number porting, and compliance review follow our 28-day deployment framework: scope, build, gray/red/green-team test, and go live with our forward-deployed engineering team alongside yours.
Yes. SOC 2 Type I and Type II, HIPAA-eligible with a signed BAA, GDPR, and PCI DSS. Compliance documentation is available under NDA on Enterprise.
Our forward-deployed engineering team works directly with yours to build, optimize, and scale the deployment. Build and Scale plans get pooled FDE access. Enterprise gets a dedicated FDE plus 24/7 support and a Slack channel.