Inbound
Answer every call, resolve every issue
AI voice agents that answer instantly, verify, and route.
Jenna handles 4k inbound mortgage-servicing calls a day.
Your call volume is increasing, but you can't hire enough people to keep up.
- Customers spend hours a year waiting on hold instead of getting answers.[2]
- A single rep costs $4,000 to $7,000 a month fully loaded.[2]
- Agents repeat the same verification script 200 times a day.[2]
- After-hours volume goes to voicemail. Most callers never come back.
- Scaling for seasonal peaks means overstaffing the rest of the year.
- Offshore teams cost less, but they slow calls, sound off, and still can't scale to peak volume.
Resolve more calls without adding headcount.
Bland answers every call, resolves end-to-end, and warm-transfers anything it can't close with full context.
Instant answer
Calls answered in under a second. No IVR, no hold music.
Identity verification
API-driven challenge questions to prevent fraud and secure sensitive data.
Keep agents up-to-date
Pull from your docs and systems in real time so answers never go stale.
Smart escalation
Warm transfer with full context. Schedule callbacks. Route by department.
Integrate with any system
Update your CRM, schedule appointments, send notifications to Slack, or hit any REST API.
24/7 coverage
Same quality at 3 AM as 3 PM.
“We save thousands of dollars a day. If I have to turn it off for any reason, I cringe because I know how much money we could be saving.”
Inbound support FAQ
Warm-transfer to a human with full context, take a message, schedule a callback, or route to a specific department. You configure the rules.
Yes. Real-time API calls during the conversation, on any system with a REST API.
Most deployments go live in 30 days or less. IHFA built their first agent in about a week.
SOC 2 Type I and II, HIPAA, GDPR, and PCI DSS. Customer data never passes through a third-party AI provider.
Bland handles up to one million simultaneous calls with a 99.99% enterprise SLA.